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FAQs

 

How do I Return my Order?

You can return physical products only
You can return your Shop.Derval.ie order via your Local Post Office within 14 days of delivery. All refunds will be made via the same payment method (Stripe/Paypal)
Repack the item(s) you wish to return in its’ original condition and packaging with a completed returns form.
Ensure it’s sealed. Attach a label addressed to: Returns @ Derval Unit 36, Park West Enterprise Centre, Lavery Avenue, Park West Industrial Park, Dublin 12, D12 R668

Bring to your local post office and request proof of postage

We will process your refund once we receive & inspect your item(s). Please note this can take anywhere up to 14 days
You must cover the cost of returns yourself.
Unfortunately, as we will be not able to resell products that are perishable and opened we are unable to accept returns or provide a refund for opened perishable goods.

Where can I Find a New Returns Form?

If you need a new returns form you can print it by clicking here
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