FAQ
Here to Help Answer Your Questions
How do I return my order?
You can return physical products only
You can return your Shop.Derval.ie order via your Local Post Office within 14 days of delivery. All refunds will be made via the same payment method (Stripe/Paypal)
Repack the item(s) you wish to return in its’ original condition and packaging with a completed returns form.
Ensure it’s sealed. Attach a label addressed to: Returns @ Derval Unit 36, Park West Enterprise Centre, Lavery Avenue, Park West Industrial Park, Dublin 12, D12 R668
Bring to your local post office and request proof of postage
You must cover the cost of returns yourself.
Unfortunately, as we will be not able to resell products that are perishable and opened we are unable to accept returns or provide a refund for opened perishable goods.
Where can I find a new returns form?
If you need a new returns form you can print it by clicking here
Where do you ship to?
Currently, we only ship to the island of Ireland (including Northern Ireland) and The United Kingdom
What do I do if my order doesn't arrive?
There can be some postage delays due to bank holidays etc but if you have been waiting too long please contact us at shop@derval.ie and we’ll follow up on your order ASAP
How do I contact you?
You can get in contact by emailing shop@derval.ieÂ
How much is shipping/delivery?
For all orders in Ireland, shipping is €5.99. However, if your order is €59 or more, you will qualify for free shipping.
All orders to the UK are €10. Free shipping over €59 does not apply to UK orders.
Do you accept all major credit cards?
Yes, we accept all forms of major credit cards.
