FAQ

Here to Help Answer Your Questions

Can I return items purchased?

You can return any physical products, such as the lifestyle journal, print, cook book. You have to cover the returns cost yourself. Membership Options (such as the Annual One-Time Membership with Free Journal) or Gift Cards cannot be returned. The Free Journal included in your Annual Membership cannot be returned for money in return as this is a free product.

When will I receive my order(s)/How long does delivery take?

For products such as Memberships, you will receive an email with instructions to activate it immediately after purchasing.
Physical products such as the Lifestyle Journal, recipe book & print will be received within 3-5 working days of purchasing them.
For Gift Cards, you can schedule when they’re delivered to the recipients inbox, meaning you can send them on their birthday, Christmas or other date. If you purchase the Annual Gift Card Membership which includes a free journal, they will receive their journal once they activate their membership on Derval.ie

Where do you ship to?

Currently, we only ship to the island of Ireland (including Northern Ireland).

What do I do if my order doesn't arrive?

There can be some postage delays due to COVID-19 but if you have been waiting too long please contact us at sales@derval.ie and we’ll follow up on your order ASAP

How do I contact you?

You can contact me by emailing me at team@derval.ie or reaching out through Facebook/Instagram. All emails are responded to within business hours, which are: Monday – Friday, 9am – 5.30pm.

How much is shipping/delivery?

Memberships & Gift Cards – no shipping fee. Except for the 3 Month Membership with a Journal for €30.50 – this is €5.
For all other orders, shipping is €5. However, if your order is €60 or more, you will qualify for free shipping.

Do you accept all major credit cards?

Yes, we accept all forms of major credit cards.

I bought an annual membership - when will I receive my free Derval.ie journal?

You will receive your free Derval.ie journal once the payment/transaction has occurred.

The Derval.ie journal will be shipped within 3 working days of your first payment and will be delivered through GLS (courier). You will receive a confirmation email of its dispatch and a series of emails to update you on its delivery.

I bought a 3-month membership - how do I get my 50% off discount code for the Derval.ie journal?

You will receive your 50% off discount code once the first payment transaction has occurred. This will be located in your Order Confirmation Email from the shop.

I bought an annual gift card - when will the recipient receive their Free Journal?

The recipient will receive their free Derval.ie journal once the annual gift card is redeemed.
The Derval.ie journal will be shipped within 3 working days of the gift card redemption and will be delivered through GLS (courier). You will receive a confirmation email of its dispatch and a series of emails to update you on its delivery.

I bought a 3-month gift card - when will the recipient receive the 50% discount code for the Derval.ie journal?

The lucky recipient will receive their 50% off discount code once the 3-month gift card is redeemed.
The 50% discount code will be emailed to you, which you can then use to purchase a Derval.ie journal from the www.Shop.Derval.ie site.

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